We collect only the personal information we need to provide bespoke tailoring and operate this website. We use that information to manage fittings, respond to enquiries, fulfil orders and improve our services. We will not sell your personal data or share it for third party marketing without your consent.
Information we collect
We collect information you give us directly and information gathered when you use our site or visit our studio in London. That includes your name, contact details, clothing measurements, fitting notes, booking details and any material you provide when discussing a commission. On the website we also collect technical data such as IP addresses and device information to help the site work reliably.
How we use your information
We use personal data to arrange consultations and fittings, to make and alter garments, and to communicate about orders and deliveries. We also use aggregated technical data to maintain the website, to understand how visitors use the site, and to improve our services and content.
Pro tip: Keeping a short history of measurements and fitting notes makes future commissions faster and more accurate. We keep such records only with your consent and to fulfil future tailoring needs.
Legal basis and legitimate interests
Where we process personal information because you are a client or prospective client, our lawful basis is performance of a contract or steps taken prior to entering a contract. For administrative and website maintenance purposes we rely on our legitimate interests, balanced against your rights and expectations.
Cookies and analytics
We use cookies and similar technologies to make the site function and to collect anonymous usage data. That data helps us see which pages are useful and where improvements are needed. You can manage cookie preferences in your browser. For information about your rights regarding online tracking, see guidance from the Information Commissioner’s Office.
Sharing with third parties
We share personal information only with trusted service providers who perform services on our behalf, for example hosting, secure storage and site analytics. Those providers are contractually limited to using your data only to provide the requested service. We do not share personal data for unrelated commercial purposes without consent.
How long we keep personal data
We retain data only for as long as it is necessary for the purposes set out above, and to meet legal or regulatory obligations. For active clients we keep essential measurement and ordering information to support future commissions. When data is no longer needed we securely delete or anonymise it.
Security
We take reasonable steps to protect personal information from unauthorised access, accidental loss, destruction or damage. That includes secure servers, access controls and vendor agreements requiring appropriate safeguards. No method of transmission over the internet is completely secure, so absolute security cannot be guaranteed.
Your rights
You have the right to request access to the personal data we hold about you, to ask for inaccuracies to be corrected and to request deletion subject to any legal retention requirements. You may also object to certain processing and ask for portability of your information where appropriate.
If you want to exercise any of these rights, you can use the contact options on our Google Business Profile or the contact page on this site. We will consider requests promptly and provide information about any required verification steps.
Key takeaway
We collect and use personal data only to provide bespoke tailoring and to operate this website, and we take steps to keep that data secure. You can see, correct or request removal of your data through the contact options we publish.
Frequently asked questions
What personal information do you collect when I visit the studio?
When you visit our London studio we record your contact details, measurements and fitting notes needed to make and alter garments. We may also retain anonymised notes about style preferences to help with future commissions.
Do you use my measurements for anything else?
Your measurements are used to make or alter garments and to improve fit on subsequent orders. We do not use measurement data for marketing without your explicit consent.
Can I see or delete the data you hold about me?
Yes. You may request access, correction or deletion of your personal data. Use the contact options on our Google Business Profile or on this website and we will explain the verification required and next steps.
Where can I find guidance about my privacy rights?
For clear guidance about privacy rights in the UK, consult the Information Commissioner’s Office guidance on data subject rights.
Find out more
Check our Google Business Profile to read reviews and get directions, and browse related pages on this site to learn more about our bespoke services.